Frequently Asked Questions

About Smart Ownership

What is Gro Club’s Smart Ownership model?
How does Smart Ownership work?
What are the benefits of Smart Ownership?
Why should I choose Gro Club over buying elsewhere?
Can I keep my product?
How can I know that my area is servicable?
Can I still order a product if Im not residing in a serviceable area?
Will I be charged for service?

Upgrade & Exchange

What do you mean by “Upgrade as they GROw”?
What do you mean by Upgrade Anytime?
I am an adult and I don't need to upgrade my cycle
Can I exchange my old bicycle for a discount on a Gro Bicycle?
Will I be able to upgrade accessories as well?

Bicycle Ownership, Quality & Care

Is it like renting a cycle?
What does warranty on all parts mean?
What about the quality of the cycle?
What accessories will I get along with my cycle?
Can I install my own accessories?
What happens to the returned bicycle?
What is special about your ECO range of bicycles?
What happens if I accidentally damage the cycle?
What happens if the product gets stolen or lost?

Pricing and Payments

Why do you show a monthly price if we have to pay the full amount?
Can I pay monthly?
How is the monthly price calculated?
Is there a security deposit?
How can I track my EMI?
Will I receive a refund if my product is damaged?

Bicycle Repair and Maintenance

Is the repair service charged?
When I received my cycle it was damaged
I met with an accident? Will the cycle be repaired for free?

Ownership

Can I keep my bicycle if I don’t want to upgrade or exchange it?
Can I share my product with someone else?
If I move to a new city can I still avail services?

Referrals

What is the Gro Club Referral Program?
How do I share my code?
How does the Gro Coin system work?
How many Gro Coins will I get for 1 referral?
Is there a limit to the number of referrals?
When can I redeem my Gro Coins?

About Subscriptions (Orders before June 21, 2024)

What is Gro Subscription?
How does Gro Subscription work?
Why should I choose Gro Club over buying outright?
What are the benefits of a subscription?
Can I keep my product?
How can I know that my area is servicable?
Is there a minimum period of Subscription?
What happens when I’m done with my subscription?
Will I be charged for service?
Will I still be able to return my product after the subscription?
Why can’t I just buy a bicycle instead?
Is it like renting a bicycle?
Why should I subscribe for 18 months? Don't you have anything shorter?
Do you have any plans for 1-3 months?
What happens if I cancel my subscription?